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Term & Conditions

TABLE OF CONTENTS

Terms & Conditions (AGB)
Last updated: July 2025

1. Scope of Application
These Terms and Conditions apply to all purchases made via the online shop www.naspex.info, operated by:

NASPEX – Natural Spirit Experience
Franz Bauer
Johann Roithner Straße 79
4050 Traun, Austria
Email: organic@naspex.info
By placing an order, you agree to these Terms & Conditions.

2. Products & Prices
All prices shown on our website are in Euro (€) and include statutory VAT (if applicable under Austrian law).
Prices do not include shipping costs, which are added during checkout.
Product descriptions, colors, and sizes are represented as accurately as possible. Slight variations may occur due to manual screen printing and organic dye processes.

3. Order Process & Contract

  • Orders are placed by adding products to the cart and completing the checkout process.

  • Once you receive an order confirmation email, a legally binding contract is concluded.

  • We reserve the right to reject orders in case of stock shortages or technical errors.
     

4. Payment
We accept secure payments via:

  • Credit Card (via Stripe)

  • PayPal

  • Other payment methods as shown during checkout

All payments must be made in full before the goods are dispatched.

5. Shipping & Delivery

  • Orders are shipped from Austria within 3–5 business days, unless otherwise stated.

  • Delivery times vary by destination. Estimated shipping durations are shown at checkout.

  • We deliver worldwide unless restricted by legal or logistical limitations.

  • Risk transfers to the customer upon handover to the shipping provider.
     

6. Right of Withdrawal (EU customers)
You have the right to withdraw from your purchase within 14 days without giving any reason.
To exercise this right, contact us at organic@naspex.info with a clear declaration.
You must return the item(s) within 14 days of your notice. Return shipping costs are borne by the customer unless the item was defective or incorrect.
We will refund the product price within 14 days after we receive the returned goods in unused condition.

7. Return Conditions
Returned items must be:

  • Unworn, unwashed, and in original condition

  • Returned with tags and packaging (if applicable)

  • Custom-made or personalized items are excluded from return
     

8. Warranty & Liability
We comply with all consumer protection laws under Austrian and EU law.
If a product is faulty, you are entitled to statutory warranty rights.
We are not liable for damages resulting from misuse, improper care, or unauthorized modifications.

9. Intellectual Property
All designs, images, logos, and content on www.naspex.info are the intellectual property of NASPEX – Natural Spirit Experience.
Unauthorized use or reproduction is strictly prohibited.

10. Data Protection
We process your personal data according to our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR).

11. Applicable Law & Dispute Resolution
These Terms are governed by the laws of Austria, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers residing in the EU, the mandatory consumer protection laws of your country still apply.
We do not participate in online dispute resolution platforms, but are committed to finding fair solutions.

12. Contact
If you have any questions regarding these Terms & Conditions, feel free to contact us:
NASPEX – Natural Spirit Experience
Franz Bauer
Email: organic@naspex.info
Website: www.naspex.info

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