Return & Refund Policy

🌿 Your Right to Withdraw
You have the right to cancel your order within 14 days, no questions asked.

The cancellation period begins the day you or someone you trust receives the goods.

To let us know you'd like to return something, simply send us a short message (by email or letter) with your decision:

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NASPEX – Natural Spirit Experience
Franz Bauer
Johann Roithner Straße 79
4050 Traun, Austria
Email: organic@naspex.info

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You’re also welcome to use the return form below – but it’s not mandatory.
If you contact us within the 14 days, your return is on time.

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📦 Return & Refund Process
As soon as we receive your returned item in its original, unworn condition, we’ll refund your payment – including the basic shipping cost – within 14 days.

The refund will be issued via the same payment method you used to place your order.
We may wait until we’ve received the item (or confirmation of return shipping) before processing your refund.

Please note: return shipping costs are your responsibility unless the item arrived damaged or incorrect.

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📬 How to Return
Send the item(s) back to the address above

Within 14 days of informing us

In original condition, clean, and with tags (if applicable)

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⚠️ Important Notes
Items that are custom-made or personalized for you are not eligible for return.

If items are used in a way beyond testing (like wearing outside), we may deduct value loss from your refund.

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📄 Optional Return Form
(You can copy and email this to us if you prefer a written form)

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To: NASPEX – Natural Spirit Experience
Franz Bauer
organic@naspex.info

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I hereby cancel my purchase of the following items:

— Product(s):
— Ordered on:
— Received on:
— Name:
— Address:
— Email:
— Date:

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We want you to feel good in what you wear. If you have questions or need support, we're always here to help – just send us a message.

💚 With gratitude from the NASPEX team