FAQ

Yes, you can — as long as your order hasn’t been shipped yet.

If you made a mistake or changed your mind, just email us as soon as possible at organic@naspex.info with your order number and request.

We’ll do our best to:

✅ Cancel the order and issue a full refund

✏️ Update the shipping address, size, or item if needed

Once your order has been packed or shipped, changes may no longer be possible — but don’t worry, we’ll still find a kind solution together if something isn’t right.
First of all — don’t worry. We’re here to help make things right.

If your order hasn’t arrived within the estimated delivery time, please:

📦 Check your tracking number (sent via email after shipping)

🏠 Double-check your delivery address

🚪 Ask neighbors or your local post office if it was left nearby

If it still can’t be located, email us at organic@naspex.info with your order number and a short description of the issue.
As soon as you place your order, we begin preparing it with care and intention 🌿

You’ll receive two emails:

📩 Order confirmation – right after your purchase

🚚 Shipping confirmation – with tracking info once your parcel is on the way

To check your order status at any time, simply:

Click the tracking link in your shipping email

Or email us at organic@naspex.info with your order number

If it’s been more than a few days and you haven’t received any updates, please reach out — we’re happy to check for you!
We prepare every NASPEX order with care, intention, and good energy ✨

Processing time:
Most orders ship within 2–5 business days after payment is received.

Once your order is ready, you'll receive a shipping confirmation email with tracking info so you can follow its journey to you.

We ship from Austria — thank you for your patience and your conscious choice.
Austria & Germany: 2–5 working days

EU countries: 5–8 working days

International: 7–14 working days

All orders are shipped from Austria.
Yes — we welcome customers from all over the world!
You can safely make your purchase using a valid international credit or debit card.

We accept:

💳 Visa, Mastercard, American Express

🏦 PayPal

💸 Other local payment options (depending on your location and Wix/Stripe support)

All payments are processed through our secure checkout system, and your card will be charged in EUR (€). Your bank will handle any currency conversion automatically.

If you ever run into issues at checkout, just send us a message — we’re here to help.
Yes, we do! ✨

At NASPEX, we offer free standard shipping for:

📦 All orders within Austria

🌍 All international orders over €150

For smaller international orders, shipping costs are calculated fairly at checkout based on your location.

We always pack with care and every parcel carries the spirit of conscious connection. ;)

Yes, of course 🌿
If something doesn’t feel right, you can return your item within 14 days of receiving it.

To qualify for a return and refund:

The item must be unworn, unwashed, and in its original condition

Please email us at organic@naspex.info before returning anything, so we can guide you through the process

Once we receive your return and confirm the item’s condition, we’ll issue a full refund (excluding shipping, unless the item was incorrect or damaged).

Please note:

Return shipping costs are the customer’s responsibility

Custom-made or personalized items cannot be returned

We want you to feel good in your purchase — body, soul, and spirit.
Yes, international orders can be returned within 14 days of delivery — because your satisfaction matters, no matter where you are in the world 🌍

To be eligible for a return:

The item must be unworn, unwashed, and in original condition

Please contact us first at organic@naspex.info with your order number

Once approved, you can ship the item back to our Austria return address

Important notes:

Return shipping costs are the customer’s responsibility

We recommend tracked shipping to avoid loss

Refunds (excluding original shipping) are processed after we receive and inspect your item

Custom-made or personalized items are not returnable

We do our best to make your NASPEX experience smooth and conscious — even when things need to flow back.

Absolutely. At NASPEX, your payment security is a top priority. We do not store or process any credit card information directly on our servers.

All transactions are handled through trusted and encrypted third-party payment providers, such as:

Stripe

PayPal

These services are fully PCI-DSS compliant, which means they follow the highest industry standards for data protection and fraud prevention.

🛡️ Your credit card details are encrypted and protected — always.
We use your information with care, purpose, and respect — never for anything that goes against our values.

When you shop with NASPEX or subscribe to our newsletter, we collect certain personal details (like your name, address, and email) to:

✨ Process your order and ship it to the right place

💌 Send you updates, like order confirmations or shipping info

🌱 Share meaningful content, product news, or exclusive offers (only if you subscribe)

🔐 Improve your experience on our site (e.g. remembering your preferences, analyzing what inspires you).

Your data is never sold or misused — we only share it with trusted service providers (like Wix, Stripe, or shipping partners), and only when absolutely necessary to fulfill your order or improve your journey with us.

Everything is handled in alignment with the EU GDPR / DSGVO laws.

If you’d ever like to access, update, or delete your data, just write to us at organic@naspex.info — we’re here for you.
At NASPEX, we believe that what touches your skin should also honor the Earth.

We choose 100% organic cotton because it’s:

🌿 Grown without toxic chemicals — no synthetic pesticides, no GMO seeds

💧 Kinder to water & soil — it uses up to 91% less water than conventional cotton

🧘‍♂️ Gentler on your skin — breathable, natural, and free from irritants

👐 Fairer to farmers — organic cultivation supports safer working conditions and sustainable livelihoods

But beyond the facts, we choose organic cotton because it's a conscious act — a step toward healing the planet and honoring life in all its forms.

When you wear a NASPEX piece, you're wrapped in a story of love, care, and natural spirit — woven with intention.
To us at NASPEX – Natural Spirit Experience, sustainability is not a trend — it's a responsibility. A way of living that respects the Earth, uplifts people, and honors the invisible threads that connect us all.

Sustainability means:

🌍 Creating with care — using organic, biodegradable materials that return gently to the Earth

✋ Producing with fairness — supporting ethical working conditions and slow, human hands behind every piece

🌀 Designing with purpose — timeless styles that don’t chase fast fashion, but inspire conscious expression

🔁 Embracing cycles — less waste, more reuse, deeper awareness of what we truly need

But above all, sustainability means living and creating in a way that nurtures life — not only for us, but for the generations to come.

It’s not just in the fabric. It’s in our mindset, our packaging, our partnerships, and our prayers.

We’re not perfect, but we walk this path with intention — one step, one thread, one spirit at a time.
The GOTS standard is the gold seal of trust when it comes to organic textiles.

For us at NASPEX, it means that the cotton in your garment isn’t just organic in the field, but ethically handled every step of the way — from seed to shirt.

Here’s what GOTS guarantees:

🌿 100% certified organic fibers – grown without synthetic pesticides or GMOs

🧵 No harmful chemicals – in dyes, bleaches, or finishes

🧑‍🌾 Fair working conditions – no child labor, fair wages, and safe environments

💧 Eco-responsible production – water treatment, energy-conscious, and waste-reduced

When you see GOTS-certified organic cotton on a NASPEX piece, you can feel confident that it’s:

✔️ Better for your body
✔️ Better for the workers
✔️ Better for the Earth