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FAQ

  • If you wish to cancel your order, kindly send an email to contact@implosion.eco within 24 hours of placing your order. We'll make sure to accommodate your request to the best of our ability.

     

    Please note that our team works diligently to ensure orders are processed and shipped promptly, which may limit our ability to cancel or make changes after the 24-hour window. Nonetheless, we're always happy to help with any returns or exchanges needed for your order.

  • We highly recommend checking your shipping tracking page for updates on your order's delivery status.

    • In the event that an incorrect address was entered during the ordering process, we kindly request that you reach out to our team for support.

    • Should you encounter any issues with the delivery of your order, please don't hesitate to contact us via email.

    • Our team will work diligently to track down your package through our courier company and keep you informed throughout the process.

  • We partner with Shiprocket as our carrier for all shipments.

    Rest assured that each shipment is accompanied by a tracking number, allowing you to easily monitor the status of your order.

    Once your order is processed by Shiprocket, you'll receive a shipping/tracking number via email or SMS to keep you informed of your package's progress.

  • Upon receipt of your payment, our team will promptly begin preparing your order for pickup by our carrier.

    We strive to ensure timely processing of all orders and typically require approximately 32 hours to complete this process.

  • Rest assured that all shipments are processed through our trusted carrier, Shiprocket.

    Each shipment includes a tracking number, which enables you to conveniently monitor the status of your order and stay informed throughout the delivery process.

  • We offer the Razorpay payment gateway for online transactions.

    For guidance on how to use this payment gateway, please visit our webpage on international credit card payments. There, you will find all the information you need to complete your transaction securely and efficiently.

  • Yes, we provide free shipping for orders in India above ₹2499 and for international shipments above ₹5000.

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