Terms & conditions

Introduction
Welcome to NASPEX – Tshirt online store. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at NASPEX – T-SHIRT online store .

1 – General
You can shop our product through our online shop. If you have any questions please contact our customer service for help at spiritwear@naspex.info. All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. NASPEX – T-SHIRT online storere serves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. NASPEX T-SHIRT STORE holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes. All prices without tax (small business).

2 – Shipping & Delivery
All shipments are sent by Lokal POST or DHL or FedEx ending on where you reside. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. NASPEX – T-SHIRT online store will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a shipment confirmation when your package leaves the warehouse.

a. Shipping destinations and shipping fees
Estimated delivery time is 2-15 working days, if anything else is not announced.
Shipping fees specified in € (Euro), US Dollar (USD), Pound (GBP) or SEK will be displayed in checkout before the final payment step. Please note that these vary depending on the weight of the package.

Our shipping fees are approximately
– Austria 2 EUR.
– Europe 5 EUR.
– Countries outside Europe 9 EUR.

b. Uncollected packages
We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

c. International taxes and duties
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

3 – Payment
You have the following options:

– Bank transfer
– Credit Card booking via Stripe (Mastercard/VISA)
– Paypal (Credit Card)

When using credit card you pay immediately at checkout. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured via Paypal or Stripe. NASPEX – T-SHIRT online store reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. NASPEX – T-SHIRT online store can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

4 – Returns and exchanges
Austrian law is applied, according to the right of reclamation and returns see Konsumentverkets homepage for more information. You have the right to return a product and get a full refund or exchange the product, within 14 days from receiving the goods. If you change your mind about a product you have to contact our customer service within this time. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost. Return the product together with your receipt to this address:
Bauer Franz / NASPEX
Hagenst.67
4040 Linz
Austria

 

Our policy
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

a. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items NASPEX – T-SHIRT online store will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

b. Claims
If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to this address:

Reinhold Draxler  / NASPEX
Hagenst.67
4040 Linz
Austria

5 – Security
All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. NASPEX – T-SHIRT online store co-operate with Auriga AB for redemption of credit card payments. According to Austrian law (PUL) NASPEX – T-SHIRT online store has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.

a. Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Swedish law. NASPEX – T-SHIRT online store may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

b. Ownership of right
All rights, including copyrights at NASPEX – T-SHIRT online store remain with NASPEX – T-SHIRT store and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

c. Privacy Policy
The personal information you forward to NASPEX – T-SHIRT online store will only be used in order to fulfill the undertakings NASPEX – T-SHIRT online store have and to assure you the best service. NASPEX – T-SHIRT online store will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. NASPEX – T-SHIRT online store assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from naspex.info, please send an email to spiritwear@naspex.info

6. Terms of use
The personal information you forward to NASPEX – T-SHIRT on-line store will only be used in order to fulfill the undertakings NASPEX – T-SHIRT on-line store have and to assure you the best service. NASPEX – T-SHIRT on-line store will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. NASPEX – T-SHIRT on-line store assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from www.naspex.info, please send an email to spiritwear@naspex.info.

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